Returns and refunds

No returns of accepted product

Because of the nature of the products, we do not accept returns of product delivered as ordered, whether or not it has been opened.

When we got it wrong

If a product arrives damaged, is wrong or missing, or does not conform to the certificate of analysis for its lot, tell us within five business days of delivery at admin@valeria.health with photographs and the lot numbers. We will replace it or refund its price. We may ask you to return or destroy the product, at our cost.

Cancelled orders

If we cancel or cannot fill an order, or your account stops being active before the order ships, we refund what you paid for it.

How refunds are paid

Refunds go back to the original payment method. We never refund to a different card, account or person. Card refunds usually appear within 5–10 business days, depending on your bank.

These terms summarise section 8 of the Professional Use Terms.